SHOPPING FAQ

Why choose Isla Cosmetology?

As a global leader in wholesale selling aesthetic pharmaceuticals and premium aesthetic medical devices at competitive prices, we maintain high standards throughout the value chain. Providing high daily stock of all products ready for immediate dispatch.

Do you sell authentic products?

We only sell original products from international aesthetic manufacturers or official distributers

What is the origin of your products?

We only purchase from international aesthetic manufacturers or official distributers. The origin of our products is from Europe.

Is it safe to order online?

  • Shopping online with us is safe and secure. All purchases are made through a secure HTTPS connection, and we use SSL (Secure Socket Layer) encryption to protect your personal and payment information.

    SSL encryption safeguards the communication between your computer and our website, helping keep your personal and credit card information secure when submitted online. We use 256-bit encryption, one of the strongest levels of encryption widely available.

    Your privacy and security are among our top priorities, so you can shop with confidence.

Why are the prices lower than what I’m seeing everywhere else?

We cut out the middlemen and source directly from manufacturers in international markets with regulated pricing. That means fewer markups, better prices, and genuine brand-name products delivered to you at a fraction of the cost you’d pay from local suppliers.

Which payment methods can I use?

We accept a wide range of payment methods, depending on your country and specific needs. However, bank transfer is generally one of the most widely accepted and convenient payment options across many countries worldwide.

Which courier company do you use for shipping?

Transportation is an outsourced activity.

We ship with the world’s leading courier companies FedEx, UPS, and EMS.

We ship every business day of the week. All packages are always carefully sealed and securely protected.

Do i have to pay customs duties on my order?

For international orders, the customer is regarded as the importer and is responsible for any applicable customs duties, taxes, or import-related charges.

Please note that our shipping fees do not include customs duties. As import regulations vary by country, we recommend contacting your local customs office for specific information.

Do you sell other products than presented on the website?

We have another range of products that are not presented on our website. Therefore, please do never hesitate to inquire for products you do not see on our website at any time as we most likely can provide it to you.

SHIPPING FAQ

Do you offer international shipping?

Yes, we ship internationally! 🌎🐾 Our products can be delivered to many countries around the world.

Contact us to learn more about the shipping options available in your region and to find out if we can deliver to your country. We’ll be happy to provide you with all the details you need!

Shipping regions and estimated delivery times

We strive to process and ship all orders within 24 hours.

Delivery times may vary depending on your location and selected shipping method:

    • USA: 1–3 business days

    • Canada: 1-3 business days 

    • Western Europe, Australia, New Zealand: 3–5 business days

    • Japan, Hong Kong, Singapore, other Asian countries: 2–3 business days

    • Germany, France : 5–7 business days

    • Ireland, Greece, Eastern & Southern Europe : 12–21 business days

    Delivery times are estimates and may vary due to courier delays or customs.
    Shipping couriers: FedEx, UPS, and EMS

Please note that delivery times are estimates and may vary due to customs, carrier delays, or other unforeseen circumstances.

How is temperature controlled in transit?

Thermal-protected packaging with insulation and coolant packs, paired with express couriers to minimise time outside 2–8 °C.

What happens if my package is stuck at the customs?

If it is anticipated that your package may be held in customs, we kindly request that you reach out to the logistics carrier for further assistance. Please note that it may take up to 10 business days from the date of claim for us to receive an update. During this time frame, we are unable to take any immediate action.

In the event that your package becomes stuck in local customs and is not released, there are two possibilities to consider. The first possibility is that the recipient may be required to pay a tax fee for the release of the package. If this is the case, we kindly ask the recipient to fulfill this requirement in order to facilitate the release.
Alternatively, if the package is refused by customs, we will take the necessary steps to ensure your satisfaction. In this case, our client has 2 choices:

  • either get refund deducting only shipping fee,
  • or ask for reshipping the order once again at our expense.

We will process a reshipment of the package at no additional cost, providing you with a new tracking number for your convenience if you choose so. If new shipping is stuck at customs again, it is a matter for negotiation. In that case, the situation will be resolved individually.

It is important to note that if the parcel is not released by the logistics carrier due to the receiver’s failure to pay the tax fee, it will not be subject to compensation in any way. We kindly ask for your understanding in this matter.

 
Can I track my order and is the package insured?

We will provide you with a tracking number so you can follow the shipment until received. All packages are insured.

How much does shipping cost?
We charge $65 for express delivery. Shipping is free for all orders above $2000
 

Standard Shipping Rates:

  • Orders under $2000: $65
  • Orders over $2,000: Free 

Please note:

  • Shipping fees may vary for some countries. Final cost is shown at checkout.
  • Shipping rates do not include customs duties or import taxes.
  • Wholesale shipping is calculated separately.
 
 
Which countries do you ship to?

We ship to most parts of the world. Please contact us for further information.  However, you will as importer be responsible for complying with your local legislation for importing the product to your country. You will as well as importer be responsible for any local import taxes and/or local import fee for importing to your local country. 

How do you handle deviations?

If deviations are discovered the shipment is subject to dual control.

Upon completion of this control, if the deviation is still present, Olb Cosmetology will contact the designated supplier.

The goods are placed in quarantine, awaiting further instructions.

This is standard procedure and is described in existing SOP´s.

The ice pack was melted when I received my package. Is the product still safe to use?

We fully understand the importance of maintaining proper temperature control for sensitive products such as botulinum toxin. While we take great care in our packaging process, factors like warm weather and international transit conditions can occasionally result in ice packs melting during shipment. Please be assured that short-term exposure to room temperature does not compromise the safety or effectiveness of botulinum toxin.

Can I have my products shipped in a neutral export carton?

Yes, we offer to ship your shipments in neutral cartons providing you highest possible discreetness.

Buy Botox and Dermal Fillers Online at Wholesale Price

Olb Cosmetology is a  supplier of authentic botulinum toxin and dermal fillers. From leading aesthetic treatments like Botox, Juvederm, Restylane, and Radiesse to orthopedic injections, weight loss solutions, and mesotherapy products.

Authenticity You Can Verify

Every shipment arrives with:

    • Intact outer box with original manufacturer branding
    • Clearly printed lot number and expiry, matching the vial
    • Security features (holograms, tamper-evident seals) 
    • Cold-chain documentation confirming 2–8 °C handling

 If anything looks wrong — missing lot numbers, damaged seals, warm packaging — reject the shipment and contact support.